Frequently Asked Questions

No, once your referral code is created, it cannot be changed under any circumstances.

You can reset your password by going to the login screen and selecting the "Forgot Password" option. Follow the instructions sent to your registered email address to create a new password.

No, you will not lose your points if you uninstall or reinstall the app. You only lose points if you completely delete your account. After reinstalling the app, you can log in again at any time to access your existing points.

Yes, our proprietary algorithm securely tracks and manages all of your points. Once you earn points, you can never lose them as long as your account remains active.

Absolutely! To change your email address, go to Settings > Email and Password > Update Your Email and click "Change Email." You will receive a verification email to confirm that you are the one requesting the change. After confirming through the verification email, you will be able to input your new email address.

Yes, you can turn off notifications at any time through your device settings or within the app's notification preferences.

No, transferring your account to someone else is strictly against Sprout Network's terms of service and is not permitted.

You can easily access your account on a new device by simply logging in with your existing credentials. All your points and progress will be preserved.

Yes, you can delete your account at any time. To do so, go to Settings > Account Management > Delete My Account. Please note that this action is permanent and cannot be undone.

No, you do not need to keep the app open during a mining session. The Sprout Network app automatically tracks your mining sessions even when the app is closed, so you can rest assured that you're earning the SPROUT you deserve.

Each mining session lasts approximately 24 hours.

You can view your balance on the home page of the app under the section labeled "Balance." This section displays the total amount of SPROUT you currently hold.

No, mining SPROUT does not have any additional effect on your battery life or use extra resources beyond what any other standard app on your mobile device would consume.

When a session shows as "expired," it means your current mining session has ended. To start a new session, simply tap the mining button again on the home page of the Sprout Network app. Remember that mining sessions last exactly 24 hours.

No, you can only start a new mining session once your current 24-hour mining session has ended. You cannot run multiple mining sessions simultaneously on the same account.

Occasionally, you might experience a bug related to mining functionality. If this happens, try closing the app completely and reopening it, which should resolve the issue.

Yes, you can subscribe to our premium tier, which allows you to bypass ads and save time. Sprout Network Premium also provides additional perks such as new profile pictures and other exclusive features. Please note that the premium subscription does not give you any advantage in earning more points than non-premium members. Sprout Network Premium is designed for users who want to support the app's development while enjoying an ad-free experience and exclusive profile customization options.

Yes, you can opt into notifications that will remind you when your mining sessions are complete or when other important events occur in the app. We recommend opting in to notifications that way you never miss a mining session.

Yes, you can earn SPROUT on both iOS and Android devices.

Currently, Sprout Network is only available as a mobile application for iOS and Android devices. There is no web version available at this time.

You must be 18 years or older to use the Sprout Network app.

No, once your referral code is set, it cannot be changed. There are no exceptions to this policy.

The Sprout Network Team will NEVER reach out to you unless you contact us first. You should assume that any unsolicited messages from anyone claiming to be a member of the Sprout Network team is a scam. Always be cautious and verify any communications through official channels.