Account Deletion
Permanent Account Removal
⚠️ IMPORTANT WARNING
Account deletion is PERMANENT and IRREVERSIBLE. All your data, points, and progress will be permanently deleted and cannot be recovered.
How to Delete Your Account
Method 1: In-App Deletion (Recommended)
- Open the Sprout Network app on your device
- Go to Settings Page
- Scroll down to find "Manage Account"
- Tap on "Delete Account"
- Read the warning message carefully
- Enter your password or confirm your identity
- Tap "Delete Account" to confirm
Method 2: Email Request
If you cannot access the app or prefer to request deletion via email:
- Send an email to support@sproutnetwork.io
- Use the subject line: "Account Deletion Request"
- Include your email address associated with the account
- Provide your nickname/username for verification
- State your reason for deletion (optional)
- We will respond within 48 hours to confirm your request
What Happens When You Delete Your Account
❌ What Gets Deleted
- All personal data (email, nickname, device info)
- All SPROUT points and balances
- Earning history and progress
- App settings and preferences
- Usage data and analytics
- Account authentication data
✅ What Gets Retained
- Your invite code (anonymized)
- System integrity data
- Backend functionality data
- Compliance and audit records
Important Information
Invite Code Retention
Your invite code will be retained for backend system integrity but will be completely anonymized and dissociated from your identity. This ensures the app continues to function properly for other users while maintaining your privacy.
Data Recovery
Account deletion is permanent and irreversible. Once your account is deleted, we cannot recover any data, points, or progress. Please make sure you want to proceed before confirming deletion.
Privacy Protection
We follow strict data deletion protocols to ensure your personal information is completely removed from our systems. All deletion requests are processed within 30 days as required by privacy regulations.
Before You Delete
Consider These Alternatives:
- Take a Break: You can simply stop using the app without deleting your account
- Contact Support: If you're having issues, we can help resolve them
- Privacy Concerns: Review our Privacy Policy to understand how we protect your data
- Account Issues: We can help with login problems or technical issues
Frequently Asked Questions
How long does account deletion take?
Account deletion is processed immediately when you confirm in the app. Email requests are processed within 48 hours.
Can I recover my account after deletion?
No, account deletion is permanent and irreversible. All data is permanently deleted and cannot be recovered.
What happens to my invite code?
Your invite code is retained for system functionality but is completely anonymized and cannot be traced back to you.
Do I need to delete the app from my device?
No, deleting your account is separate from uninstalling the app. You can uninstall the app at any time without affecting your account.
Can I create a new account after deletion?
Yes, you can create a new account after deletion, but you'll need a new invitation code and will start fresh with no previous data or points.
Contact Support
If you need help with account deletion or have questions:
